How booking works
Book your room in four steps.
- 1
Choose a room
Find the best student apartment near your university. We have different room types and prices, the choice is yours.
- 2
Make your booking
Once you have found the perfect room, send a booking request (or, in some cases, instant booking will be available). At this stage you do not need to pay anything.
- 3
Sign the agreement and pay
We are here to help you throughout the whole booking process. As soon as the agreement is signed, you pay the rent to the landlord.
- 4
The room is now yours!
Pack your bags and move into your new home! Finally, pay the security deposit directly to your landlord, along with any other fees stated in the listing.
Just bring your luggage,we take care of the rest.
Frequently asked questions
How do I make a booking?
When you find a listing you like, it's very easy to make a reservation. You can send a booking request or, in some cases, book directly. We recommend that before booking, you check all the information available on the page.
Is it safe to book through the website?
Our website is 100% secure. We use the Stripe payment system and ensure the security of your data.
Can I visit the property before booking?
Visits to the property are not allowed. But we offer all the information you need to make a safe choice: photos, videos, a floor plan and lots of other information about the host. If you still have any questions, get in touch!
What documents do I need to make a booking?
We need your identity document and, if necessary, the acceptance letter from the university.
My booking has been confirmed, what happens now?
As soon as your booking has been accepted, you will receive the host's contact details, as well as access to their client area with all the information relating to your booking. Please note that Coolivin is responsible for the first rental payment; the subsequent ones will be made directly to the host.
My reservation was refused, what happens now?
If for some reason your reservation is refused, you will not be charged and you will be informed of the reason. You can choose another room and your request will be stored in our system.
Need help?
Talk to our friendly team of experts
Talk to the team