Terms & Conditions

1.1. Accommodation: The bedroom (including suites: bedroom + bathroom), apartment, house, property, or any other type of space that allows private and individual enjoyment by one or more Guests, which is advertised by the Hosts on the COOLIVIN Platform. It is also called "Accommodation".

1.2. Host: The natural or legal person who has registered on the COOLIVIN Platform to advertise and make available Accommodation on the COOLIVIN Platform. Also referred to as "Hosts".

1.3. Accommodation Contract: All types of contracts concluded between the Hosts and the Guests via the COOLIVIN Platform, providing for the use and enjoyment of an Accommodation, regardless of its legal classification (e.g. rental contracts, local accommodation contracts, accommodation agreements). Also referred to as "Accommodation Contracts".

1.4. COOLIVIN: The commercial company PURA TEORIA LDA, owner of the COOLIVIN trademark and responsible for the COOLIVIN Platform, legal person with number PT 517 072 890, with headquarters in Rua do Canteiro 15 R/C, 7005-424 Évora, Portugal.

1.5. Guest: The natural or legal person who has a registration on the COOLIVIN Platform to search for and book Accommodation on the COOLIVIN Platform. Also referred to as "Guests".

1.6. COOLIVIN Platform: All the accommodation promotion channels used by COOLIVIN, namely, its website coolivin.com, and its respective pages. Also referred to as "Platform".

1.7. User: Any person who accesses, browses and/or makes use of the COOLIVIN Platform, regardless of whether they are registered (Hosts and Guests) or not. Also referred to as "Users".

1.8. Consumer User: The User under the terms of the previous paragraph who is a natural person and who acts for purposes unrelated to a commercial, industrial, craft or professional activity.

2.1. By using the COOLIVIN Platform and/or registering on the COOLIVIN Platform, the User agrees to be bound by these Terms and Conditions.

2.2. COOLIVIN can change these Terms and Conditions at any time. In the event of any substantial changes, COOLIVIN will inform the User directly, via the e-mail address provided, or publish a notice on the COOLIVIN Platform. If the User continues to use the COOLIVIN Platform after the introduction of changes and after notification, the User is deemed to have accepted the new terms.

3.1. COOLIVIN provides Users with services to advertise, offer, search for and book Accommodations.

3.2. Accommodation Contracts are concluded between the Host and the Guest. Except in cases where COOLIVIN provides accommodation as the Host, COOLIVIN is not a party to the Accommodation Contracts and therefore has no rights or obligations arising therefrom.

4.1. Payments mentioned in these Terms and Conditions may only be made in EURO (€).

4.2. COOLIVIN may charge a fee of up to EUR 50.00 (fifty euros) to cover any bank fees or commissions incurred when transferring or refunding amounts to the Host and/or Guest. If applicable, this fee will be deducted from the refundable amount.

4.3. COOLIVIN is not responsible for exchange rate fluctuations, international transaction fees, or additional costs arising from the use of payment services. It is recommended that users consult their bank or financial intermediary in advance for further information.

5.1. The use of the Platform to offer or book Accommodation is subject to the User's prior registration as a Host or a Guest.

5.2. Registration is only available to persons over the age of 18 (eighteen), who have full legal capacity. By registering, the User declares that he/she is at least 18 years old and has full legal capacity.

5.3. For the purposes of registration, the User provides: (a) personal data; (b) information on their interest in using COOLIVIN's services; (c) information about the payment method to be used, according to the options available.

5.4. The User declares that the information provided is accurate, complete, and up to date and undertakes to update it whenever necessary.

5.5. COOLIVIN may, at its sole discretion, refuse to register and/or offer the services to any person/entity and may modify its eligibility criteria.

5.6. The rights associated with registration are granted exclusively to the registered User and are not transferable. The User is solely responsible for the security of the access password. The User must inform COOLIVIN immediately of any breach of security or unauthorized use of the registration data.

6.1. Users are solely responsible for the interactions and agreements they enter into with other Users. COOLIVIN makes no representations or warranties as to the conduct of Users, the compatibility between Hosts and Guests, between Guests, or between Guests and neighbors.

6.2. The Accommodation Contract is concluded between the Host and the Guest and must reflect the terms and conditions presented in the Accommodation advertisement. It is the sole responsibility of the parties to ensure that they execute a valid and effective Accommodation Contract in accordance with the law.

6.3. The COOLIVIN Platform allows the Guest to send a request to the Host to extend the duration of the Accommodation Contract. Without prejudice to the actual availability of the Accommodation, the acceptance of the submitted request is at the sole discretion of the Host.

6.4. COOLIVIN is not responsible for any breach of the Accommodation Contract by the Host and/or the Guest, including changes to the check-in and/or check-out dates. Both parties have legal mechanisms to ensure compliance with the Accommodation Contract. COOLIVIN shall never be liable for any additional payments or refunds resulting therefrom.

6.5. All payments provided for in the Accommodation Contract (rent, security deposits, expenses, extra services, etc.) are due to the Host, and must be described in the Accommodation advertisement. COOLIVIN will charge its commissions/fees and may receive payments on behalf of the Host, as provided for in these Terms and Conditions.

6.6. In certain cases, the COOLIVIN Platform offers an electronic signature system for the conclusion of Accommodation Contracts. The Contract becomes available for download immediately after signature.

7.1. The User declares that he/she will not use the COOLIVIN Platform against the dictates of good faith. In particular, the User undertakes not to conduct negotiations with other Users outside the COOLIVIN Platform.

7.2. The COOLIVIN Platform may not be used by Users for the purpose of self-advertising, and the following behaviors are prohibited:

i. Use of a photo in the Host's profile or in the Accommodation advertisement that identifies the brand, company, or service to which it belongs.

ii. Providing written information in the Accommodation advertisement or on the Host’s profile that allows the identification of a brand, company, or service.

7.3. COOLIVIN reserves the right to suspend or cancel the User's profile in the event of any behavior that is not in accordance with the reasonable use of the COOLIVIN Platform, in particular, in the event of an excessive number of cancellations by the Host and/or Guest, the existence of several or serious complaints about the state of the Accommodation, and/or the existence of several or serious complaints about the behavior of the Host and/or Guest. COOLIVIN will assess the circumstances of the specific case and determine the applicable solution.

7.4. Users acknowledge and accept that the following are prohibited:

i. Copying the COOLIVIN Platform. The User may not exploit access to the COOLIVIN Platform or any part thereof, including the HTML and any visual design elements.

ii. Modify, reverse engineer, adapt or otherwise manipulate the COOLIVIN Platform. The User may not modify any other website, software, or digital application in such a way as to falsely imply that it is associated with the COOLIVIN Platform, or any other service provided by COOLIVIN.

iii. Use the COOLIVIN Platform in any other way that may infringe COOLIVIN's intellectual and industrial property rights or any other rights.

iv. Use the COOLIVIN Platform or any other means made available by COOLIVIN (e-mail, instant messaging box, etc.) to upload, post, host or transmit bulk e-mail (spam), viruses, self-replicating computer programs (worms), or any code of a destructive or malicious nature.

8.1. After the end of each Accommodation Contract, Guests and Hosts may rate the Accommodation and leave comments. Comments must be accurate and must not contain discriminatory, offensive, or defamatory language. The rating and the comments will only become publicly available on the COOLIVIN Platform once COOLIVIN has received information from both parties (Guest and Host).

8.2. Hosts and Guests accept that COOLIVIN may use the reviews, comments, ideas, and information (except those of a personal nature) shared in any communication sent to COOLIVIN, without any type of compensation, recognition or payment being due, for any type of purpose, including business development and promotion of products and services.

8.3. Guests and Hosts accept that any information they publish on the COOLIVIN Platform constitutes public information to which other Users may have access.

9.1. To advertise Accommodations on the COOLIVIN Platform, the Host must fill in the questionnaire available on the COOLIVIN Platform, which allows him/her to identify the type of Host, to classify the Accommodation according to predefined categories, define the booking and Accommodation conditions and the applicable Cancellation Policy. The Host must also upload a minimum number of photos/videos of the Accommodation.

9.2. The description and photos/videos of the Accommodation should reflect its actual quality and current appearance and should also mention any situations affecting the Accommodation.

9.3. After submitting the request to advertise the Accommodation, COOLIVIN checks the answers to the questionnaire and the uploaded photos. COOLIVIN replies to the listing request by e-mail within a maximum of 3 (three) working days. COOLIVIN may refuse the Accommodation if it does not meet the Platform's standards.

9.4. Each Accommodation must have an advertisement. If a property has several Accommodations, the Host must create an advertisement for each of them (e.g. as many advertisements as the number of rooms in a property).

9.5. Upon confirmation by COOLIVIN of the listing request, an advertisement for the Accommodation is immediately published on the COOLIVIN Platform and becomes available to receive bookings.

9.6. The Booking and Accommodation conditions (namely prices, cancellation policy, etc.) may be changed by the Host at any time but shall not affect any existing Booking Requests/Confirmed Booking Requests.

9.7. The Host guarantees that the conditions of the Accommodation do not differ substantially from those stated in the Advertisement. Any changes to the quality and appearance of the Accommodation must be disclosed immediately. Failure to comply with this obligation may render the Host liable to the Guest and COOLIVIN and/or subject to penalties.

9.8. The Host is solely responsible for understanding and complying with any laws, regulations, private contracts or others, applicable to the Accommodation that may restrict or prevent the offering of Accommodations (e.g. laws on local accommodation or urban rentals, condominium regulations, rental contracts, among others) or that may, in any other way, affect the offering of Accommodations (e.g. mandatory prior authorization/license, conclusion of insurance contracts, tax obligations, among others).

9.9. It is the sole responsibility of the Host to comply with any tax or other legal obligations arising from the provision of Accommodations.

9.10. COOLIVIN reserves the right to suspend or delete from the COOLIVIN Platform, without prior notice, any Accommodation advertisement if it becomes aware that the information provided is outdated, incorrect or omits relevant details, or that the advertisement or the Accommodation violates the rights of third parties.

10.1. The booking request made by a Guest is analyzed by COOLIVIN, and sent to the Host of the Accommodation, who has 3 (three) working days to: (i) accept the booking request; or (ii) reject the booking request; or (iii) propose to the Guest another Accommodation of theirs that is available, which will be pending acceptance by the Guest. The booking request shall automatically lapse if the Host does not respond within the specified time period.

10.2. The Host accepts and acknowledges that, once the booking request has been accepted, he/she is obliged to offer the booked Accommodation for the period, price and other conditions disclosed. Failure to comply with this obligation shall render the Host liable to the Guest and COOLIVIN and/or subject to penalties.

11.1. After the Host has accepted the booking request, COOLIVIN requests the Guest to pay the First Rent of the Accommodation Contract to confirm the booking request (transitioning to Confirmed Booking). COOLIVIN receives the First Rent on behalf of the Host.

11.2. If the Guest does not pay the First Rent within the specified period of 24H (twenty-four hours), the Booking Request expires, and the Accommodation becomes available again on the COOLIVIN Platform.

11.3. COOLIVIN shall, pursuant to Clause 11.5., hold the First Rent in escrow and deliver it to the Host within 3 (three) working days after the Guest has entered the Accommodation and both parties have confirmed that the conditions for the fulfilment of the Accommodation Contract have been met.

11.4. If the Host or the Guest reports a negative situation regarding the conditions for the fulfilment of the Accommodation Contract, COOLIVIN will keep the amount withheld until the situation is clarified.

11.5. From the First Rent payable to the Host, COOLIVIN deducts the amount due for the COOLIVIN Commission: the amount charged by COOLIVIN to the Host (plus VAT) when the Booking Request becomes a Confirmed Booking. It corresponds to a percentage (periodically reviewed) of the total amount of the rent to be received for the entire Accommodation Contract, with a maximum of a monthly rent as defined in the Accommodation advertisement, plus VAT and/or other taxes in force.

11.6. COOLIVIN does not collect any security deposit or guarantee on behalf of the Host. It is up to the Host, if so wishes, to establish in the Accommodation Contract the Guest's obligation to pay a deposit.

12.1. The Host cannot cancel Bookings (Confirmed Bookings), except in rare and extenuating cases, duly justified and subject to COOLIVIN’s approval.

12.2. COOLIVIN offers 4 (four) models of Cancellation Policies (CP) applicable to the Guests, and it is up to the Host to choose 1 (one) Policy for each Accommodation when listing the Accommodation on the COOLIVIN Platform. In the absence of a choice by the Host, the Strict CP will be applied. The following Cancellation Policies are available:

i. Flexible CP: If the Guest cancels the booking, the First Rent is subject to the following refund rules:

▪ 100% refund if cancelled up to 30 days prior to the start of the stay;

▪ 50% refund if cancelled between 29 and 15 days prior to the start of the stay;

▪ No refunds if cancelled less than 14 days prior to the start of the stay.

ii. Moderate CP: If the Guest cancels the booking, the First Rent is subject to the following refund rules:

▪ 100% refund if cancelled up to 60 days prior to the start of the stay;

▪ 50% refund if cancelled between 59 and 30 days prior to the start of the stay;

▪ No refunds for cancellations less than 30 days prior to the start of the stay.

iii. Strict CP: If the Guest cancels the booking, the First Rent is subject to the following refund rules:

▪ 100% refund if cancelled up to 90 days prior to the start of the stay;

▪ 50% refund if cancelled between 89 and 60 days prior to the start of the stay;

▪ No refunds for cancellations less than 60 days prior to the start of the stay.

iv. No refund PC: Regardless of how far in advance the Guest cancels, there will be no refund of the First Rent.

12.3. Upon notification by the Guest of the intention to cancel the booking, COOLIVIN will process the cancellation and, if applicable, refund the First Rent in the percentage due to the Guest.

12.4. COOLIVIN's Commission will always be deducted from the remaining amount of the First Rent payment to be paid to the Host, in accordance with the applicable Cancellation Policy.

12.5. Cancellation under the Accommodation Contract: After the start of the stay, the Accommodation Cancellation Policy is no longer applicable. COOLIVIN is not responsible for the conditions of termination of the Accommodation Contract, including the refund or retention of any payments (if applicable).

12.6. Partial reimbursement of the COOLIVIN Commission in the event of early termination of the Accommodation Contract: COOLIVIN undertakes to reimburse to the Host part of the COOLIVIN Commission, in proportion to the months during which the Accommodation Contract was not in force, if the following cumulative conditions are met:

▪ The Accommodation Contract terminated before the end of its term for a reason not attributable to the Host;

▪ The Host has not received the total amount of rent provided for in the Accommodation Contract;

▪ The Host has provided proof of the return of the deposit to the Guest;

▪ COOLIVIN was immediately notified of the intention to terminate the Accommodation Contract early and was unable to find a new Guest within 30 (thirty) days of the early termination.

13.1. The COOLIVIN Platform contains information, photos/videos, and prices, as well as information on the location, Cancellation Policy, and type of Host (private or company) of the Accommodations.

13.2. Although COOLIVIN endeavors to ensure that all information published on the COOLIVIN Platform is clear, accurate and complete, such information is provided by the Hosts and it is not possible for COOLIVIN to fully verify the accuracy or timeliness of such information.

13.3. Guests should carefully read all information and documentation about the Accommodation and ensure that they understand the total cost of the stay (e.g. Accommodation rent, commissions, fees, and any other costs or expenses), the terms and duration of the Accommodation Contract, as well as any restrictions on the use of the Accommodation.

13.4. The photographs and/or videos of the Accommodation available on the COOLIVIN Platform correspond to an approximate representation of it, and there may be minor differences.

13.5. Guests acknowledge and accept that Hosts are solely responsible for the truthfulness, accuracy and completeness of the information published on the COOLIVIN Platform, as well as for any other information made available to COOLIVIN and to Guests, and for any damages arising therefrom.

14.1. Through the Platform, the Guest can submit a booking request for an Accommodation by selecting the desired Accommodation and the start and end dates of the stay. The Guest must also provide information on the booking form and submit the request.

14.2. All successfully submitted booking requests shall be confirmed by COOLIVIN via email to the email address provided by the Guest.

14.3. The Guest will receive a response from the Host to the booking request within 3 (three) working days of its successful submission.

15.1. If the Host confirms the booking request, the Accommodation is pre-booked for a period of 24 hours (twenty-four hours) and the Guest must pay the following items within this period:

i. Service Fee: a single, non-refundable amount (except in the case provided for in Clause 16.3) charged by COOLIVIN (VAT included) to the Guest. The Service Fee has a minimum value of € 300.00 (three hundred euros) and corresponds to a percentage (reviewed periodically) of the First Rent.

ii. First Rent: the amount corresponding to the first rent of the Accommodation Contract charged by COOLIVIN to the Guest, on behalf of the Host.

15.2. Once the payment has been made, the Guest will receive an email informing him/her of the change of status from Booking Request to Confirmed Booking.

15.3. If the payment is not made in due time, the Booking Request expires and the Accommodation becomes available again on the COOLIVIN Platform.

16.1. The Guest may cancel the booking before the start of the stay, subject to the penalties set out in the Cancellation Policy applicable to the Accommodation. The applicable Cancellation Policy is defined by the Host and is available in the advertisement of each Accommodation.

16.2. In the event of cancellation by the Guest, the Service Fee paid shall not be refunded.

16.3. In the event of a cancellation by the Host before the start of the stay, the Guest shall be fully refunded for payments made in accordance with Clause 15.1., unless the Guest selects another available Accommodation on the Platform within 5 (five) business days, in which case an adjustment of amounts may apply.

16.4. Cancellation under the Accommodation Contract: After the start of the stay, the Accommodation Cancellation Policy is no longer applicable. COOLIVIN is not responsible for the conditions of termination of the Accommodation Contract, including the refund or retention of any payments (if applicable).

17.1. In accordance with the legislation in force (DL no. 24/2014, of February 14, on distance and off-premises contracts), the Consumer User has the right to freely terminate this contract with COOLIVIN within 14 (fourteen) days of accepting these Terms and Conditions.

17.2. For this purpose, the Consumer User must notify COOLIVIN in writing of his/her decision (e-mail or registered letter). Annex I of these Terms and Conditions contains a suggested cancellation form that the Consumer User can use. COOLIVIN will confirm receipt of the notification by the same means of communication.

17.3. However, if the Consumer User uses the COOLIVIN Platform to book Accommodation (Guests) or to advertise Accommodation and accept bookings (Hosts) within the established period of 14 (fourteen) days, the Consumer User acknowledges that he/she is requesting the services provided by COOLIVIN and therefore waives the right to freely revoke these Terms and Conditions. In this situation, the possibility of cancelling bookings and reimbursement is subject to the general conditions.

18.1. By using the COOLIVIN Platform, the User agrees to receive electronic communications and notices from COOLIVIN. The User accepts that any notice, agreement, communication, or disclosure that is sent electronically complies with the legal requirements for communications between the parties. The User has the right to request that his/her data not be processed or used for marketing purposes.

18.2. Users must always keep their contact details up to date, otherwise communications or notifications will be deemed to have been validly sent to the previous address.

19.1. The COOLIVIN brand and logo are trademarks of COOLIVIN. The trademarks, domains and all the contents of the COOLIVIN Platform (by way of example, the designs, concepts, ideas, methods, procedures, processes, know-how, techniques, programs, publications, models, technologies, software, drawings, works of art, graphics, information, and texts presented) are part of the intellectual and industrial property rights of COOLIVIN.

19.2. All the rights mentioned in the previous paragraph are protected by Portuguese and international legislation. Unless previously authorized in writing by COOLIVIN, their use, reproduction, transmission, manipulation, or any other use beyond the purposes of these Terms and Conditions is expressly prohibited.

19.3. The User acknowledges and accepts that COOLIVIN owns the intellectual and industrial property rights of any content, regardless of whether it is textual, graphic, photographic, or audiovisual, created and published on the Platform and that the User may not sell, export, license, modify, copy, distribute or transmit said content to third parties.

19.4. The User grants COOLIVIN a global, free, non-exclusive, non-transferable, and irrevocable license that allows COOLIVIN to use the intellectual property rights of the User (e.g. name, photos/videos, images) to the extent necessary to enable COOLIVIN to provide services.

20.1. The access data of each registered User to the COOLIVIN Platform are strictly confidential and may not be disclosed to third parties. The User is solely responsible for the protection, security, and confidentiality of the User's access data. The User must immediately report to COOLIVIN any situation of misuse or other unauthorized use of the access data.

20.2. COOLIVIN periodically provides updates and corrections to the COOLIVIN Platform to improve its performance and user experience. Except for the situations described in the following paragraphs, updates and/or corrections to the COOLIVIN Platform do not imply any interruption in the use of the COOLIVIN Platform by the User.

20.3. COOLIVIN reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, any feature associated with the COOLIVIN Platform. If the modification significantly reduces the functionality of the COOLIVIN Platform, the User has the right to terminate this contract.

20.4. COOLIVIN reserves the right to temporarily suspend access to the COOLIVIN Platform for operational purposes, including for the purposes of maintenance, repair, or installation of updates. COOLIVIN shall give at least 2 (two) working days' notice of such suspension. COOLIVIN shall have the right to temporarily suspend access to the Software without prior notice if urgent action is required to protect the COOLIVIN Platform and prevent material damage. COOLIVIN shall use all reasonable efforts to minimize operational interruptions to avoid disruptions in the COOLIVIN Platform. .

20.5. COOLIVIN uses commercially reasonable technical and organizational measures to prevent the unauthorized use of the User's personal data and other content. However, it cannot be guaranteed that unauthorized third parties will not overcome these measures. The User acknowledges that personal data and content are provided at the User’s own risk.

20.6. COOLIVIN may, without prior notice, suspend, block, interrupt or cancel access to the COOLIVIN Platform, whenever it deems this to be the appropriate measure, namely: (i) for security reasons; (ii) if it reasonably suspects that the Platform is being used in an abusive or fraudulent manner; or (iii) if the User breaches these Terms and Conditions.

21.1. COOLIVIN collects personal data from Users who browse the COOLIVIN Platform and from Guests and Hosts who register with it. All information collected or provided to COOLIVIN is subject to the Privacy and Cookie Policy, available here.

21.2. The Host is responsible for handling and using the personal data of Guests and other persons in accordance with the applicable data privacy laws and to these Terms and Conditions, including the Privacy Policy.

22.1. COOLIVIN may change or discontinue the Platform and/or the services provided on the Platform at any time and without prior notice. COOLIVIN reserves the right to unilaterally terminate these Terms and Conditions for any reason and without prior notice.

23.1. COOLIVIN provides services and makes the COOLIVIN Platform available "as is", and does not provide any guarantee, express or implied, of the accuracy and updating of the contents and does not assume any liability for any damage that may arise from the information and contents contained on the Platform, namely, for errors and/or omissions, except those arising from consumer protection legislation.

23.2. COOLIVIN takes reasonable care to ensure that all the information contained on the COOLIVIN Platform is accurate and up to date. However, reading and using the content contained therein is exclusively at the User’s own risk.

23.3. COOLIVIN does not guarantee the permanent accessibility of the COOLIVIN Platform or that its use will be uninterrupted or free of delays, errors, or viruses.

23.4. COOLIVIN expressly excludes any liability for any damages or viruses that may infect the User's computer or mobile device when accessing or browsing the COOLIVIN Platform or when downloading content from the Platform to the User’s computer or mobile device.

23.5. In no event shall COOLIVIN or any of its representatives, employees or agents be liable for any direct, indirect, incidental, consequential, future or punitive damages arising out of or in connection with the COOLIVIN Platform or any content displayed or accessed thereon, or any copying, display, or other use thereof.

23.6. These exclusions do not apply to legally binding liability for damage or loss caused by intent, gross negligence, injury to life, body or health, fraudulent concealment of defects, or breach of essential contractual obligations.

24.1. These Terms and Conditions and the Privacy Policy and Cookies Policy constitute the entire and exclusive content of the agreement between COOLIVIN and the Users.

24.2. COOLIVIN's failure to exercise, late exercise or only partially exercise the rights set forth in these Terms and Conditions or in the law does not constitute a waiver, nor does it preclude or restrict the future exercise of these rights or of any other right or option.

24.3. The User is expressly prohibited, under any circumstances, from transferring, assigning, leasing, selling or otherwise transferring his/her contractual position or his/her rights and obligations under these Terms and Conditions.

24.4. The invalidity and/or ineffectiveness of any clause or provision of these Terms and Conditions, and/or its Annexes (if applicable), shall not affect the validity and effectiveness of the remaining clauses.

25.1. These Terms and Conditions are governed by Portuguese law. Any dispute arising from the interpretation, execution or non-execution of these Terms and Conditions, which cannot be resolved by negotiation or mediation, shall be subject to the exclusive jurisdiction of the Lisbon District Court.

We are always available. For any questions or clarifications, please write to us at support{'@'}coolivin.com.

Termination form

This form only serves to freely terminate the Terms and Conditions of the COOLIVIN Platform, within 14 days of subscribing to them, without prejudice to the provisions of Clause 17.

Address to:

E-mail: support{'@'}coolivin.com

Or

Registered mail: Rua do Canteiro 15 R/C, 7005-424 Évora, Portugal.

I hereby notify COOLIVIN of the cancellation of my registration on [date] and use of the COOLIVIN Platform services.

[Date]

[Name of consumer user]

[Address of the consumer user]

[Signature (only if communication is sent on a physical medium)]